Client Services is here to serve the community in need. It provides basic services on the days they are open, which include providing food and clothing. In addition, they will provide other services providing current funding is available. To see what services maybe available and if you qualify, please call our Emergency Assistance Line to have our Volunteer in Client Services talk with you to asses your needs during their normal business hours. Please be conscientious in utilizing our services, since they are intended for individuals and families in true need. We would like our resources to go as far as possible to help our community in need.
Telephone Assessment Only. No Walk-In Service Available at this time.
Emergency Assistance Line
Monday, Wednesday, and Friday
9:00am to 11:00am
Emergency Services and Furniture
If you Find your family in need of emergency utility assistance or in need of a house full of furniture, please do not go to Client Services but instead, call our Emergency Assistance Line at (928) 753-6449 or complete our Emergency Request Form below. Please read the Emergency Assistance Guidelines, located to the left of this form before completing or calling.
We will not be taking requests for any type of Emergency Travel Assistance, Emergency Housing, Or Emergency Shelter. Please check our Resources page for possible assistance for these needs.
If you have a question for Client Services, please hit the email button and send them your question. Someone should answer you by the next day, the latest.
Emergency Assistance Guidelines
Requests for Emergency Utility Assistance may be made by leaving your information on our Emergency Assistance Line at (928) 753-6449, or by completing the Request Form to the Right. Until the Agency that processes and approves any of the Rental Assistance Programs office reopens, which may coincide with the Moratorium on Evictions, we will be unable to accept, complete, and forward Referrals until they resume services.
Client Services Procedures
Effective June 8, 2020
The Client Services Office will be Closed for Walk-In Services for our Clients at this time. To assist our clients and those in need in the community, we will be asking those who are in need of services such as clothes, household items, furniture, propane vouchers, gas vouchers or similar type assistance to call into our Emergency Assistance Line at (928) 753-6449 between 9:00am and 11:00am on Monday, Wednesday, or Friday. The phone will be manned by one of our volunteers who will be able to assess your needs and if necessary, provide a voucher to the front counter based on your needs. You will be able to pick-up and utilize the voucher only between 9:00am and 11:00am except vouchers for clothing, which can utilized anytime the store is open.
For those in need of a Food Bag, we are distributing those through our Back Gate, only between 9:00am to 11:00am on our days open. There is no requirement to call into the Emergency Assistance Line if you are only in need of Food Assistance. This also does not affect the Sack Lunches or Emergency Needs of Food Assistance either.
We have resumed taking requests for Emergency Utility Assistance effective immediately. You may call in and leave your name and phone number or complete the request form found on the Client Services page of our website. Calls and requests will be returned on Monday, Wednesday, and Fridays from 11:00am to 1:00pm. We will resume sending the Agency that processes and approves any of the Rental Assistance Programs once their office reopens, which may coincide with the Moratorium on Evictions ends, we will be unable to accept, complete, and forward Referrals until they resume services.
If you find that you are in a situation where you are ineligible for utility assistance from us at this time or are in need of additional assistance to receive our services, please check the Resource Page for additional help.
It has recently come to our attention that there is some confusion on how payments happen with our Emergency Utility Assistance Program. Once we approve our clients for assistance, we notify the utility company the same day of our promise to pay what we have approved for the client. As with most of the charitable agencies and WACOG, we do not immediately pay the bill or we would be writing and sending checks everyday. The utility companies work with all the agencies that pay them approximately once a month for multiple clients. Though the amount we guaranteed will continue to show on your bill, the utility companies do not require you to pay that amount and they will not include that amount in any future disconnect actions they may take on your account.
If you have any questions in that regard, you may contact your utility company to verify our guarantee and ensure that the amount we guaranteed isn't being calculated against you, if you have a new disconnect action with the company. I hope this clears up any misconceptions and if you have any questions for use, please feel free o use the email button for Client Services to forward any questions. Thank you and God Bless.