Frequently asked questions
What is Van Gogh Alive?
Is Van Gogh Alive an experience of Van Gogh’s actual paintings?
Van Gogh Alive is not an art exhibition in the traditional sense. It is an immersive multimedia art experience which combines high definition projections of Van Gogh’s paintings with digital surround sound. Imagery and animations are projected at a scale that offers visitors the ability to see the details of the artists work like never before. More than 3,000 images transform each surface. However, there is no physical work by Vincent Van Gogh on display.
What is the best way to see the experience?
We encourage you to move around freely to view the experience from different perspectives, always mindful of other visitors in the venue.
What is SENSORY4™?
Developed by Grande Exhibitions, SENSORY4™ is a unique technological system that combines multi-channel motion graphics, cinema quality surround sound and up to forty high-definition projectors to provide one of the most exciting multi-screen environments in the world.
What are the opening hours of Van Gogh Alive?
Van Gogh Alive the experience is open seven days a week. Session times vary according to time and date. Please refer to Ticketek's website for the official schedule.
Standard Opening Hours
Last session times are scheduled 1 hour prior to closing. Hours may vary during holiday weeks.
Do I need a ticket? How do I book tickets?
When should I arrive?
How much time do I need to see the experience?
Is it suitable for children?
Can I access with a stroller or wheelchair?
Can I take photos and videos?
Yes, you are more than welcome to take photos and videos inside the experience. Please be considerate of other visitors when taking photos.
When posting images and comments on social media, please use the hashtag #vangoghalivesydney so more people can see the exhibition through your eyes.
Please be advised that flash photography is not permitted inside the SENSORY4™ gallery.
Are food and drink available inside the experience? Am I allowed to bring my own?
Yes, there are opportunities to buy food and drink before and after the experience.
No outside food or beverage will be allowed inside the venue.
Can I bring in bags? What are the prohibited items?
No cloakroom will be provided so all bags and items must be carried with you inside the exhibition.
We therefore recommend bringing small, easy to carry bags.
Where is the experience located?
Which scents are diffused during the experience?
There are fragrances and scents diffused within the gallery that are used to heighten the experience. We've curated the scents to complement and enhance Van Gogh's artwork in the experience. The scents contain elements associated with Provence, in the South of France (Cypress, Van Gogh frequently painted these) with Lemon/Cyrus which has a fresh, bright feeling associate with sunlight and summer, etc.
Top notes: nutmeg, cardamom, cypress, vetiver.
Middle notes: lemon, cedarwood, woody accord.
Bottom notes: sandalwood, amber, musk.
What are the ticket prices?
Van Gogh Alive the experience is open seven days a week. Prices and session times vary according to time and date. Please refer to Ticketek's website for the official schedule and prices for the date you wish to attend.
Tickets start at:
$30 for Adults
$85 Family Four pack
$22 for youth ages 13-17
$15 for children ages 5-12
FREE for children under 4 years old when accompanied by an Adult
Special pricing is available for seniors, students and groups of 8+
Are there student/senior/child or group discounts offered?
Yes, we have a special discount price for seniors, child, youth, and groups of 8+. Children under 4 years of age are FREE when accompanied by an Adult. For schools and groups enquiries please complete the form here.
Can I buy tickets onsite?
Yes, there is a box office on site. However, advanced booking is recommended as sessions are expected to sell out.
Can my tickets be exchanged, modified or refunded?
All bookings are considered confirmed and final at the time they are made.
Should any show date be impacted by COVID-19, tickets may be fully refunded or exchanged.
Check your order history within your Ticketek account to confirm your order. For general ticket enquiries contact Ticketek on 13 28 49 or through their website here.
Is my ticket valid for another day?
The exhibition space in the Royal Hall of Industries provides a safe, contact-free environment. The experience is designed to be a personal journey of exploration, allowing visitors to self-distance. Our top priority is to ensure the safety of our visitors and staff. This includes:
Van Gogh Alive is following government regulations for public health safety.
Hygiene and Cleaning
Temperature Checks and Masks
Masks will be required by all guests ages 12+ prior to entry and throughout the experience. If you have forgotten your mask at home, a disposable mask will be available for purchase.
Will my ticket be rescheduled or refunded if COVID regulations change?
Should any session/s by impacted by COVID-19, tickets may be fully refunded or exchanged.
Contact Tracing – will my details be recorded?
For all tickets purchased, contact information will be kept for a period of 28 days from check-in. Additionally, all guests will be required to check in with a QR code upon arrival.